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Rider Support
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FAQs | Jordan
1. Contracts & Documents
1
I would like to terminate my contract
2. Salary
14
What is my salary?
When will I receive my salary?
Why has my salary not been transferred yet?
How do I receive my salary?
I have received too little salary. What do I do?
View all 14
3. My shift
15
I want to swap my shift.
How can I cancel a shift?
I can't work my shift.
I will be late for my shift.
Can I change the shift hours?
View all 15
4. Equipment & Deposit
4
What equipment will I receive?
I need new/other equipment.
I have terminated. What do I do with my Talabat equipment?
I have too little reimbursement of the deposit.
5. Apps & Tools
4
What is the Roadrunner app?
How do I install the Roadrunner app?
How do I log into the Rooster app?
Most frequent App issues – quickly solved!
6. Accidents
1
I had an accident during my shift. What should I do?
7. Sickness & Vacation
8
I’m sick – What should I do?
What should I do, when I'm in the hospital?
Where do I get a sick note?
I would like to send my sick note.
How will my sickness be paid?
View all 8
8. Other
5
When will my rider captain contact me?
My phone isn't working. Do you provide rental phones?
Where do I find the dispatch number?
I would like to justify my strike.
My phone isn't working. Do you provide rental phones?
FAQs
1. Problem with my order
12
The distance is too far, I don't want to do the order.
I can't find the customer.
I picked up an order but can not see the customer's information but I see a new order.
I arrived at the restaurant/store but it is closed
I am at the restaurant/store but they don't have at least one item.
View all 12
2. Problem with the customer
5
I can't find the customer.
I don't understand the customer comments
The customer doesn't want to pay for the order.
The customer wants to pay only a part of the order.
The customer wants to complain.
3. Problem with the restaurant/store
5
I arrived at the restaurant/store but the order is not ready yet
I am at the restaurant/store but they tell me that they have a problem with the tablet/device
I arrived at the restaurant/store but it is closed
The restaurant/store has a no electricity or internet problems
I am at the restaurant/store but they tell me that they don't work with us anymore
4. During my shift
7
I am involved in an accident.
I need a break.
I didn't receive any order for at least 30 minutes.
I have a problem with my bike or car.
I have a problem with my app.
View all 7
5. How to use Freshchat
1
Using Freshchat the correct way
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